Posido Privacy Policy – Your Data Is Completely Safe With Us

Welcome to Posido. This Privacy Policy explains how Posido (referred to as "we", "us", or "the platform") collects, stores, uses, and safeguards your personal data. Please read this Privacy Policy carefully before registering or using any services on Posido.

📌 Introduction & Scope

This Privacy Policy applies to the Posido website (posido.win), mobile app, and all related services. By using our services, you are considered to have consented to the collection and processing of information as described in this Privacy Policy.

Posido believes that user privacy is a fundamental right. That's why we only collect information that is necessary, and use it solely to improve our services. Your data is never shared with third parties for commercial purposes.

📋 What data we collect

Posido collects two types of data – information you provide directly, and information collected automatically while you use the platform.

🔍 How We Collect Data

Posido collects information through the following methods:

• Provided directly by you: Information you provide directly during registration, at the time of payment, or when contacting support.
• Automatically Collected: Automatically, via server logs, cookies, and tracking technologies during platform use.
• Third parties: Transaction confirmation details from payment providers (Mobile Pay, Nagad).
• KYC Process: Documents required for identity verification.

🎯 Purpose of Data Use

Your information is used solely for the following purposes:

• Account management: Ensuring registration, login, and account security.
• Payment processing: Processing deposits and withdrawals quickly and securely.
• Customer support: To resolve your questions and complaints.
• Security: To detect and prevent fraud, money laundering, and illegal activity.
• Service improvement: Improving the overall platform experience.
• Legal obligations: Maintaining records as required to comply with applicable laws.
• Contact: Sending important updates, security alerts, and relevant offers.

🤝 Data Sharing Policy

Posido never sells your personal data. Information may only be shared in the following limited and specific circumstances:

• Payment Provider: Mobile Pay, Nagad, Rocket, and others – limited data required to complete transactions.
• Law enforcement agencies: To comply with a valid court order or legal obligation.
• Technology service providers: Organizations that support platform operations – bound by strict confidentiality agreements.
• Fraud Prevention Agency: To ensure the security of your account.

🍪 Cookie Policy

Posido uses cookies on its website and app. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled.
• Functional cookies: To remember your language preference and other settings.
• Analytics Cookies: To monitor platform usage and improve your experience.

You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features.

🛡️ Data Security Measures

Posido uses industry-standard security technology to keep your data safe:

📅 Data Retention Period

How long Posido retains your data depends on the type of information and the purpose it was collected for:

• Account Information: For the duration of account activity and up to 5 years after closure.
• Transaction records: Up to 7 years, as required by legal obligations.
• Customer Support Contact: 2 years after the issue is resolved.
• Analytics Data: Indefinitely, in anonymized form.
• KYC Documents: Between 5 and 7 years, as required by law.

Once the retention period expires, your data will be securely deleted or anonymized.

⚖️ Your Rights

As a Posido user, you have several important rights regarding your personal data:

To exercise any of these rights support@posido.win Email us at the address below. We will respond within 30 business days.

👶 Minor Protection

Posido's services are strictly for users aged 18 and above. We never knowingly collect data from minors. Steps we take to protect minors:

• Age is verified at the time of registration.
• In cases of doubt, age is verified using a national ID.
• If a minor's account is identified, it is immediately suspended and all associated data is deleted.

🌍 International Data Transfers

Posido is primarily a Bangladesh-based platform. However, some data may be processed on international servers due to the nature of our technology services. In such cases:

• All data transfers occur over encrypted connections.
• International service providers are required to adhere to our privacy standards.
• When your data is transferred to another country, it is handled in compliance with that country's data protection laws.

🔄 Policy Changes

Posido reserves the right to update this Privacy Policy. When significant changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• A notification will be sent to your registered email address.
• Notifications will be displayed on the platform.

Continued use of Posido after any changes takes effect will be considered acceptance of the updated policy.

📞 Contact Us

For any privacy-related questions or requests, please get in touch with us:

We typically respond within 24 hours. Privacy-related urgent matters are generally resolved within 72 hours.